Poor service from Makro

Just when I thought Makro would be the only company who can offer the best after sales service to us consumers, they have proved me wrong.<br> <br> I bought an expensive Bissell vacuum machine and a top of the range Samsung washing machine only just a few months ago.<br> <br> Concerning the Bissell machine, I had to buy a replacement part only for the supervisor to tell me the Bissell rep is not in. They didn't even bother to take my contact information down for the rep to contact me. That is pathetic service.<br> <br> Concerning my Samsung washing machine, I ask every one of them to show me what DRUM CLEANING AGENT I need to use as the machine is reporting that I need to do a drum clean. The User Manual clearly states that a drum clean must be done in a specific way, but the Supervisor was rudely telling me that he doesn't know what that means and the way they clean the drum is by decaling it but throwing powder on the drum. That does not correlate with the User Manual and I said Id rather have them contact the Samsung customer service and get back to me. But no, I have to do it myself. <br> <br> I must say Makro, your staff in that department are ***********. I will think twice before buying from Makro.