SW
Shaun W
1 reviews | Active since Jan 2012
26 Jan 2016, 11:28
Poor service from Makro
Good day <br> <br> I wish to express my disappointment in Makro Centurion, I bought a Defy fridge on the 28 December 2015, this was then delivered to me and on the same day I tested the water dispenser and it was not working. I reported this immediately. this is a brand new fridge and I received one with a broken water dispenser. To date I had to keep following up with Sello *** for the Makro Store in centurion, and received no call back, all I want is the fridge to be replaced.<br> <br> I find this unacceptable service and wish that this matter gets resolve within this week please.<br> <br> thank you
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Makro's replyOfficial
27 Jan 2016, 08:54Hello watsons2502,
Thank you for taking the time to raise your dissatisfaction.
We sincerely apologise for this unfortunate incident and delay in responding to your complaint, and would like to thank you for bringing this matter to our attention. We are most grateful that you have taken the trouble to contact us, since without effort taken by consumers such as yourself, we would not become aware of the deviations in the quality of our products which we endeavor to maintain at all times.
We have notified all relevant production personnel regarding this complaint to raise awareness and to prevent a recurrence of this nature.
We will collect and exchange the unit.
Regards
Mmule Moropa
Thank you for taking the time to raise your dissatisfaction.
We sincerely apologise for this unfortunate incident and delay in responding to your complaint, and would like to thank you for bringing this matter to our attention. We are most grateful that you have taken the trouble to contact us, since without effort taken by consumers such as yourself, we would not become aware of the deviations in the quality of our products which we endeavor to maintain at all times.
We have notified all relevant production personnel regarding this complaint to raise awareness and to prevent a recurrence of this nature.
We will collect and exchange the unit.
Regards
Mmule Moropa
Makro's reply27 Jan 2016, 08:54
Official
Hello watsons2502,
Thank you for taking the time to raise your dissatisfaction.
We sincerely apologise for this unfortunate incident and delay in responding to your complaint, and would like to thank you for bringing this matter to our attention. We are most grateful that you have taken the trouble to contact us, since without effort taken by consumers such as yourself, we would not become aware of the deviations in the quality of our products which we endeavor to maintain at all times.
We have notified all relevant production personnel regarding this complaint to raise awareness and to prevent a recurrence of this nature.
We will collect and exchange the unit.
Regards
Mmule Moropa
Thank you for taking the time to raise your dissatisfaction.
We sincerely apologise for this unfortunate incident and delay in responding to your complaint, and would like to thank you for bringing this matter to our attention. We are most grateful that you have taken the trouble to contact us, since without effort taken by consumers such as yourself, we would not become aware of the deviations in the quality of our products which we endeavor to maintain at all times.
We have notified all relevant production personnel regarding this complaint to raise awareness and to prevent a recurrence of this nature.
We will collect and exchange the unit.
Regards
Mmule Moropa