Poor Service from Makro

I am writing out of sheer frustration regarding the ongoing failure to resolve the delivery of my online purchase made on November 22nd. Today is December 10th, and I am still waiting for my order to be delivered.

Despite my efforts to get assistance by calling daily, I have been met with empty promises of call-backs that never materialize. At one point, I was given the courier's number to follow up, even though the parcel has not been dispatched from Makro. I was later directed to the warehouse, leaving me questioning why the responsibility for follow-ups is being shifted onto me, the client.

The level of service I have experienced has been appalling. Calls to various Makro departments either go unanswered, are abruptly disconnected, or result in yet another promise to escalate the matter—only for nothing to happen.

This lack of accountability and communication is unacceptable and severely undermines confidence in Makro's online service. If no one is actively addressing these issues, it raises serious concerns about the viability of your online operations.

I demand immediate action to resolve this matter. Kindly provide a definitive update on my order's status and ensure the delivery is expedited without further delay.

Makro's failure to meet basic service expectations has already caused significant inconvenience. I hope you will take the necessary steps to prevent further dissatisfaction.