POOR SERVICE FOR REFUND OF DAMAGED PRODUCT

HI THIS IS MR L. RUNGASAMY I AM VERY DISAPOINTED WITH YOUR AFTER SALES SEVICE . APON RECIEVING MY ITEM IT WAS DAMAGED AND I CALLED THEM AND AND THEY CAME AND PICKED IT UP . BUT THEY HAVE NOT REFUNDED MY MONEY AS YET AND IT HAS BEEN OVER A MONTH. I TRIED CALING THEM AND THEY JUST SAY THAT THEY ARE WORKING ON SORTING THIS OUT . ORDER NO IS : MAK ***