Poor service for exchange of new damaged goods delivered.

Subject: Urgent: Return and Exchange for Damaged Appliances

Dear Makro Customer Service Team,

I'm writing to express my disappointment with my recent purchase from Makro.

My washing machine and fridge, bought on Black Friday, were delivered with dents and scratches.

I requested a return on December 2nd, but no one has collected the items yet.

I've been emailing Nthabeleng Tikoe, but I'm not getting any meaningful help.

I'm requesting:

- Immediate collection of the damaged items

- A full replacement with new appliances

- A response on the actions being taken to resolve this issue

My order details:

- Order number:OD***

- Date of purchase: 30/11/2025

- Items: Washing machine and fridge

Please assist me with this matter.

I'm looking forward to a prompt response.

Sincerely, Keshia Reddy