Poor Service

Bought a shoe rack in Nov and received no feedback or updates from Makro regarding my purchase.

Logged an enquiry on the 23 Dec and was told the eta for feedbackmis 24/48 hrs, on the 26 and 11 Jan i called again and was told my enquiry was being escalated howevr no updates were received. Called on the 16 Jan and was told that due to no stock a refund had been processed.

The consultant advised that she was going to get her supervisor when asked when I was going to be contacted to advise of the refund and for a complaints email address. I was then placed on hold for 10min, spoke to no one and routed to a survey relating to the service received and the call dropped.

Looks like Makro online has became a Market Place however clearly not equipped for it.

Consumers are scrutinized for using online stores like Shein and Temu yet their service and tracking is 1000 times better.

Will definitely not be using Makro online again.