poor service

Dear Makro Customer Service, I am writing to formally lodge a complaint regarding my recent grocery order that was scheduled for delivery on 22 November 2025. Despite being provided with the driver’s contact details for follow-up, my order was not delivered as promised. When I contacted the driver on the scheduled delivery date, he requested that I reschedule the delivery for the following day. I asked where my groceries would be kept in the meantime, and he informed me that the order would be returned to Makro. However, Makro later confirmed that the order had not yet been returned. My concern is with the storage and safety of my groceries during this delay. It is unclear where the items were kept overnight, and I am worried about the hygiene and safety of the storage environment. Food products must be handled with care, and uncer*****y about whether they were stored in appropriate conditions raises serious health concerns. I respectfully request that Makro ensures: • Grocery deliveries are completed on the scheduled day to avoid unnecessary delays. • Clear and transparent communication is provided regarding the handling and storage of orders when delivery issues arise. • Assurance that food items are stored in safe, hygienic environments at all times. I trust that Makro will take this matter seriously and implement measures to prevent similar issues in the future.

Kind regards Nontokozo