Poor Service

No!!! you do not understand or take customer requests seriously!!!!!!! And No!!! I do not find the above in order!!!!! I have bought a Candy washing Machine May last year - It has since broken 3 times and eventually after a long struggle it was replaced with a new Candy Washing Machine (Same model) After only 1 wash cycle with the new machine, the motor blew up! The machine was collected on the 7th of November and was told that once the item is back at the Woodmead store they will start the refund process, and it usually takes 7-14 working days. We are now on day 21 if its not more!!!!!!!!

Nobody has a clue at the call center as to when the refund will happen, everyone tells us different stories, promises are made that they will contact us back, it does not happen, and when they do call back, they tell us that they will send technicians to come and look at the "ghost machine" that is no longer with me. I have spent so much time and money and energy calling and following up, because if I don't, NO ONE will!!

I need someone with authority to get in touch with me ASAP or a time and day when I will get my refund!

I am NOT interested in a credit note, I am NOT interested in a replacement!!!!