Poor service ever Makro

Poor service Makro,Poor customer service Makro Wonderboom and Riversands,Poor hr service.On the 25 june 2025 l have ordered online Chefs Choice Air Fryer 13.5 litres × 2 for R1797.98 with payflex.Order no:OD***,Tracking no:MMLH-26609.On the 27 june courier delivered 1 x Chefs Choice Airfyer 12 litre x 1 box.l was not happy about what l ordered and what l have received.On the 2nd july l locked a return order,the courier guy came,took the order back to supplier and it was approved Waybill MMLM11N1RJ0398 on the 3rd july.Return ld:***.On the 07 july l received a refund for 1 item for R898.89.Not for both items.On the 15 july spoke to Ivonia Maruping,on email and call with no feedback frm online customer service.On the 17 july l phoned customer service and they requested a screenshot of proof of payment and my copy of ID,which l did sent.On 27 july went at Makro Wonderboom online and they couldn't help me.On the 11 august l got an email that l should log a return.l notified them 14 times that on my makro app there is no option for me to log a return,they should log it on my behalf as it is a technical error and send several screenshot showing that there is no option or a work return to log a return. I have talked to more than 20 people Online service with no feedback.Spoke to Mr KG at Riversands Makro,with no feedback.Spoke to Kgahleho Mohlatje with no respond from her.I went back to Makro Wonderboom and raised my issue with Palesa Thobejane frm online customer service,still no feedback from her.She doesn't follow up or call me back.l feel that she is so rude to me, lts been 5 months now without my refund.I need feedback From Makro or maybe that's how you treat people.Where do l get help to get my refund.