Poor service

I ordered fans online they came damaged, logged a return it was not collected when it was supposed to be, took it to the store they said it’s a 3rd party product they don’t have it in store so I had to return home with it. Still waiting for it to be collected. No communication whatsoever, on the app it still says processing. I just want a return/ exchange if possible. I don’t understand why as a customer I have to be told about 3rd party products, it should be between makro & them not customers. To say I’m frustrated is an understatement

U