Poor service delivery to Makro customers

I am so disappointed ? with Makro as a brand. I bought a Samsung fridge 20th June 2021 and on the 5th of July 2021 it was giving me problems I reported and have been sent to pillar to post and have waisted so much money calling and buying essentials everyday as I have an unusable fridge. The so called 10 year warranty does not apply to customers like me apparently. Sad enough this fridge is not even a month old but it was give me problems samsung has sent a technician 3 times to my house during covid times and have accommodated this but I'm not sure why must I continue wait for repairs for something that's less than a month old.