POOR SERVICE DELIVERY - NON COMMUNICATION

Item: Makro
Rating: 2
Author: Rachel E

After my initial complaint, No-one from Customer Care phoned me, but they sent an e-mail. I still do not know if they ever spoke to the manager at Germiston. I managed to get hold of a manager at the store, and my 2nd order was delivered, BUT, they delivered the wrong doormats. I e-mailed them requesting that they send the correct items, but up to now I have had NO response from ANYBODY at Makro. Not the the Store, nor the Customer service department.

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Replies (1)

Makro's replyOfficial

10 Aug 2021, 10:07

Good day Rachel,

We hope you are well and safe.

Please accept our humblest apologies for the inconvenience caused and assure you that this matter will be our priority.

Please note that we will contact senior management regarding this matter and will be sure to revert with feedback. Kindly be advised that feedback will be provided as soon as it is received.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Have a wonderful day.

Kind regards,
Makro Hellopeter Team

Makro's reply10 Aug 2021, 10:07

Official