GN
Gopalan N
1 reviews | Active since May 2019
15 May 2019, 10:27
POOR SERVICE DELIVERY FROM MAKRO ONLINE
Extremely poor service delivery from Makro online. Bought a product(washing machine) and after 17 days have not got delivery nor can Makro confirm a delivery date. At the time of purchase, indications were that the store had stock. Despite my complaint with Makro online there was no feedback nor any way of compromise. This has inconvenienced me and have now cancelled my order. Suggest you don't buy Makro online!
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Makro's replyOfficial
15 May 2019, 11:51Good day Gopalan,
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for this whole debacle, it is really disappointing to read about your experience with us.
We will send this to the online management at our Nelspruit branch for them to address, for future reference and for preventative measures to be put in place. We cannot allow this kind of service to our customers as they are the cornerstone of our business.
Again, we do apologize and we hope you have a lovely day further.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for this whole debacle, it is really disappointing to read about your experience with us.
We will send this to the online management at our Nelspruit branch for them to address, for future reference and for preventative measures to be put in place. We cannot allow this kind of service to our customers as they are the cornerstone of our business.
Again, we do apologize and we hope you have a lovely day further.
Kind Regards,
Makro Hellopeter Team
Makro's reply15 May 2019, 11:51
Official
Good day Gopalan,
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for this whole debacle, it is really disappointing to read about your experience with us.
We will send this to the online management at our Nelspruit branch for them to address, for future reference and for preventative measures to be put in place. We cannot allow this kind of service to our customers as they are the cornerstone of our business.
Again, we do apologize and we hope you have a lovely day further.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for this whole debacle, it is really disappointing to read about your experience with us.
We will send this to the online management at our Nelspruit branch for them to address, for future reference and for preventative measures to be put in place. We cannot allow this kind of service to our customers as they are the cornerstone of our business.
Again, we do apologize and we hope you have a lovely day further.
Kind Regards,
Makro Hellopeter Team