POOR SERVICE DELIVERY FROM MAKRO GERMISTON

I placed 2 orders with Makro Germiston on 26 July 2021 for delivery to our business. On Thursday 29 July 2021, I sent a follow-up e-mail to the sales representative as well as the orders department, requesting a delivery date and time. Almost 5 Makro employees read my e-mail but none of them bothered to respond. I have been having the same issue with this store for the past 3 months and now I am fed up with the lack of service from Makro Germiston. Our company have been dealing with them for a number of years, but since the the second lockdown service delivery is non-existent. Is it that difficult to respond to a client's e-mail request? The Sales Rep does not even answer her cell phone, it goes directly to voicemail and, guess what, she never phones you back! I tried registering the business account on the online shopping platform 3 months ago, still haven't received confirmation that my application was received or processed. We pay our account diligently, on time, every month, but we always have to fight to get a simple order request full-filled. I am fed-up. We will be looking for another supplier.