Poor service delivery from Makro Cape Gate

Item: Makro
Rating: 1
Author: Charles F

A television bought from this store was delivered for repairs on 26 March 2020 whilst being under warranty. At 09:01 on 06 July 2020 I received an SMS indicating my product was ready for collection. At 10:15 on 06 July 2020 I collected the product and returned to my residence only to find the *****s of the stand including the remote wasn't included. At 12:49 on 06 July 2020 I returned the product, they confirmed after calling the supplier, the missing items are still with them and booked my product in again.

To date no further response was received from this shop regarding my product.

Helpful (0)

Replies (1)

Makro's replyOfficial

30 Aug 2020, 09:47

Good day Charles,

Thank you for your review on our Hellopeter platform, we do apologize for the inconvenience caused.

We take all our customer concerns seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24 - 48 working hours.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply30 Aug 2020, 09:47

Official