Poor service delivery from Makro

I purchased a kic chest freezer from Springfield Makro in June this year but after a couple weeks I noticed that it was over freezing and I couldn't close the top door I couldn't get hold of anyone at that time because of the protest action in KZN and Springfield Makro was destroyed but I did get thru in August I was told it was a factory fault and I would get another one replaced I was sceptical about taking the same sort of chest freezer but I was told I could either get that or they offered me a smaller defy chest freezer which was going 400 rand less at the time I purchased the kic I asked for a refund and was told that only if I can bring the chest freezer back to the Cornobia Makro would they consider I was not able to do that so accepted the second chest freezer This one is the same problem I have contacted Makro headoffice and still have not had my problem resolved They still want to give me a new kic chest freezer but I am not willing to take something that gave me problems twice already I have not only paid for so many calls to them but also had to throw away frozen items that got frost burnt in the over freezing chest freezer I have spoken to someone from cornobia Makro about it but was told that I should contact kic and let them know I bought the chest freezer from Makro yet I have not got the problem resolved yet I am tired of phoning them This is definitely poor service delivery and if two chest freezers are giving the same insulation problem makes me wonder how many other defective chest freezers were sold to costumers with the same problem I am having I haven't heard from Makro and am still sitting with a defective freezer and overfrozen stuff