Poor service delivery

Good day Hello Peter

I am currently a very unhappy customer. I have ordered cat food online and requested that it be delivered after 16h00 as I work. They delivered before 13h00 and I had to ask them to reschedule the delivery. Since then I am having issues getting my order. First they check the wrong order and asked me if it was received already , yet it was an order for Feb 2022. I ordered the food on the 8th March 2022 and now I can't get them to bring the food which was not cheap and my cat food is running low. I don't have money to throw around. I have now sent numerous emails to the customer care centre . I am getting very frustrated with the delivery service and the customer service of Makro Ottery Cape Town . My order number is MAK ***.

What is so difficult of sending an order out again that was not delivered successfully because the courier didn't follow the special instructions given of delivering after 16h00. I am a loyal client of Makro as I only buy my catfood by them, but somewhere a person has to draw the lline as it is unacceptable that people can't even look at the correct order. Also another thing, when the stuff gets delivered we get told no need to sign , but with the last order , someone else signed my delivery note and it is one of the employees of the courier company they use.