Poor service delivery

I bought a fridge yesterday the 07th online and the online process was friendly and quick. This morning I received a call informing me that the fridge will be delivered today and I was impressed because I expected the fridge to be delivered in 5-7 working days. The fridge that was delivered has an incomplete backpacking (No box) and it was just wrapped with a Defy plastic. I removed the plastic only to find a lot of scratches in front, My assumption is I was sold a display fridge because it has a lot of stickers and one of them was QA pass sticker. It doesn't make sense that the fridge would pass a visual inspection with so many scratches. What a disgrace situation