Poor service delivery at Makro

Item: Makro
Rating: 1
Author: Peter P

We bought a Samsung 58inch Smart TV from Makro and the thing stopped working two months after the purchase. We took it back to Makro for a replacement but they had to send it in to Samsung to approve the replacement! It's been more than a month that we are without a TV. They have a careless attitude on enquiry. Makro should have replaced the TV in the first place. The dispute should be between Makro and their suppliers. We won't buy from Makro again if this is how the handle problematic items.

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Replies (1)

Makro's replyOfficial

23 Feb 2021, 09:58

Good day Peter,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply23 Feb 2021, 09:58

Official