Poor service delivery, and not the first time.

I ordered some liquor on 7 October 2024. Received notification that the order will be split in two. I received the bulk of the order within a couple of days. The two most expensive items were supposed to be delivered on 14 October 2024.I have called Makro 3 times without getting any satisfactory answers. I called the customer care line and they couldn’t get through to Makro Silverlakes, they gave me the number and suggested I try and call them myself, however, you get a message to either call the customer care line, select 1 for store trading hours or to stay on the line for a switchboard operator. The last option just rings three times and then cuts off. I checked my order online and the last order was scheduled for delivery on 28 October 2024. Needless to say that I have received nothing to date. This company’s staff is pretty useless.