Poor service delivery

We bought a TV from Makro Cape Gate in 2022, it recently gave issues with stripes across the screen. We took it for repairs on 19 April 2023 and the unit was booked in @12H07. It was only sent for repairs on 3 May 2023@ 16h01, it arrived at the assessment center on 10 May 2023 @ 8h53. We still waiting on feedback and it has not been repaired. The staff at Cape Gate is useless and unfriendly. Absolutely poor service, no follow up and keeping client informed on the progress. This is the 2nd product within 1 year we had issues at Makro Cape Gate.