Poor service delivery

Poor service delivery i am sending from pillar to pillar with no luck and noone calls you with updates tou have to call them all the time. I placed an order on 22nd December still upto now I have note recievef it the courier company WumDrop keeps lying that customer not available a d Makro keeps telling they can't do much as its the 3rd part what what I just want parcel period WUM- BK030B