TR
TLOKOTSI R
1 reviews | Active since Jul 2020
14 Jul 2020, 15:44
POOR SERVICE DELIVERY
On the 30 April 2020, I bought Electric Heater online at Makro order number MAK*** , and chose Bloemfontein store hoping that it will be delivered on time since my wife was expecting a newborn. To my surprise the heater was never delivered till today and to make the matter worse, when i trace it on their website, it says the order has been delivered. I'm really disappointed in this good for nothing store. imagine paying for your product and the delivery fee but never get any assistance at all for 2 full months. I will never ever buy anything at Makro again. I don't encourage anyone to shop at Makro using online method.
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Makro's replyOfficial
28 Jul 2020, 14:59Good day Tlokotsi,
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
We hope the above is in order.
Kind Regards
Makro Hellopeter Team
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
We hope the above is in order.
Kind Regards
Makro Hellopeter Team
Makro's reply28 Jul 2020, 14:59
Official
Good day Tlokotsi,
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
We hope the above is in order.
Kind Regards
Makro Hellopeter Team
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
We hope the above is in order.
Kind Regards
Makro Hellopeter Team