Poor Service Delivery

Two weeks ago we returned a Bennett Read vacuum cleaner to be repaired under the warranty. Today we received a call advising that Makro got a quote to repair it and if we want to go ahead at a cost of R800. When we told the lady that this is a warranty claim, she disputed this. We told her that there is a 2 year warranty on the machine, again she disputed this. We asked to speak to a manager and she refused and said she will first find out and then call us back. Totally unacceptable!! Makro, this is not the service we expect. You are quick to sell and when it comes to repairs then you mess the customer around. Fix my machine under the warranty clause or provide me with a new one. If not I will be going to social media