FB
Fred B
1 reviews | Active since Oct 2014
20 Nov 2019, 15:31
Poor Service Delivery
I bought furniture from Makro and paid for it and it has been almost a month and no delivery of any of the items bought has been done. Further to this I phoned Makro and every time they indicate that somebody responsible for the delivery will phone me back, however this never happens.
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
20 Nov 2019, 17:28Good day Fred,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your online journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs. Please could I ask that you advise when you are available to take my call.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Have a wonderful day further.
Kind regards,
Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your online journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs. Please could I ask that you advise when you are available to take my call.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Have a wonderful day further.
Kind regards,
Hellopeter Team
Makro's reply20 Nov 2019, 17:28
Official
Good day Fred,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your online journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs. Please could I ask that you advise when you are available to take my call.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Have a wonderful day further.
Kind regards,
Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your online journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs. Please could I ask that you advise when you are available to take my call.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Have a wonderful day further.
Kind regards,
Hellopeter Team
FB
Fred B's updateReviewer Update
23 Nov 2019, 15:15No response or feedback with regards to the feedback from Makro “Please be advised that feedback will be relayed within the next 24-48hrs.” I am so frustrated not sure what to do. Were is the days that providing good service to your clients was a key objective. Poor service delivery should be Makro slogan.
FB
Fred B's update23 Nov 2019, 15:15
Reviewer Update
No response or feedback with regards to the feedback from Makro “Please be advised that feedback will be relayed within the next 24-48hrs.” I am so frustrated not sure what to do. Were is the days that providing good service to your clients was a key objective. Poor service delivery should be Makro slogan.