Poor service delivery

I am deeply disappointed with the manner in which I was treated at Makro Springfield. I had bought a fridge from Makro on 03. O6. 21 . The fridge was delivered on 05.06.21.i signed the delivery note without seeing a dent on the fridge. I reported the dent to the call center and to the sales lady. I accepted my error and was promised a R500 discount for the dent. The sales lady then asked me to put the fridge on to see if it was working. I then discovered that the light was not working and asked for a refund. She stated that her manager Danveer wanted a technician to look at the fridge before a refund. When the technician arrived on 10. 06.21 he inspected the fridge and found that the sensor was also not working. He said that the fridge needed to be replaced. When I called the sales lady she informed me that her manager was not going to credit me and that he would call me. As he did not call I called him myself and he was very rude and abrupt. I thereafter made contacts with the call Centre daily. They were reporting the matter to Springfield Makro with no solution in sight. I finally called the assistant store manager who investigated the matter. Thulani Mthethwe called as arbitrator to say that he wanted to resolve the issue. His solution was to repair the fridge which I did not agree to and asked for an exchange. Against my word he sent a technician to repair the fridge. I did not accept and thereafter was ignored. I called the call Centre again 21. 06.21.I then received an email from Khumalo who said that the matter was being addressed. She called me on 22.06.21 to inform me once again that I won't be credited because I signed the delivery note. I am very confused that they are not accepting responsibility for selling me a technically defective fridge which has nothing to do with a dent. I wish to caution the public about the manner in which makro treats their customers Thank you Swasthi Singh