Poor Service Delivery

I bought a 2-burner gas stove from Makro (Online) on 13 April 2023. I received the stove on 17 April 23 and on 1st inspection, it was severely damaged, I then logged a returned request on the Makro website. I received the following *** and I specifically mentioned that I wanted a refund. The stove was collected. But to my surprise, I got a call on the 3rd of May from a courier guy saying he was at the gate and I was surprised what he was doing there when I was waiting for my refund. Then he gave me another 2-burner gas stove which also has dents, I then logged another return request and was given this ***. I called the customer center numerous times after logging both requests and I was assured that my query was escalated I again specified and even told the agents that I did not want another stove but my money back. even today I'm waiting for the stove to be picked up from my place so I can get my refund. Online order #MAK***