1 reviews | Active since Jun 2019
Poor service delivery
I ordered an item from Makro Online on 1 April 2019. On the 23rd of April I contacted the call centre to follow up on the status of my parcel as I never received a tracking number or delivery date, only to be told that the order was never expedited. So I waited patiently for 10 days, and still no parcel! I proceeded to contact Makro online again to be advised that my order was still pending from a store in Germiston! Absoltely rediculous. I then decided to cancel my order and requested a refund on the 9th of May 2019. No surprise, to date I have not received feedback from Makro and I have been advised that my refund hasn't been processed as yet - almost a month later. No one seems to be able to assist within the call centre and the number suppp**** to me for escalations continuously rings unanswered.
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received throughout this whole ordeal. The lack of feedback and transparency in this regard is not how we treat our customers, especially when a refund is requested. We will contact our Finance Department, request an urgent refund and as soon as feedback is received, we will contact you.
Again, we do humbly apologize for this inconvenience and we will do our best to resolve this for you.
Kind Regards,
M
Best regards,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received throughout this whole ordeal. The lack of feedback and transparency in this regard is not how we treat our customers, especially when a refund is requested. We will contact our Finance Department, request an urgent refund and as soon as feedback is received, we will contact you.
Again, we do humbly apologize for this inconvenience and we will do our best to resolve this for you.
Kind Regards,
M
Best regards,
Thank you for taking our call.
We wanted to call you after we got our ducks on order. Our Finance Manager has responded to our urgent refund request and he advised that he will expedite your refund. We will follow up with him and as soon as he advises on the refund being processed, we will contact you.
We hope you have a lovely day further.
Kind Regards,
Makro Hellopeter Team
Best regards,
Thank you for taking our call.
We wanted to call you after we got our ducks on order. Our Finance Manager has responded to our urgent refund request and he advised that he will expedite your refund. We will follow up with him and as soon as he advises on the refund being processed, we will contact you.
We hope you have a lovely day further.
Kind Regards,
Makro Hellopeter Team
Best regards,