Poor Service delivery

Poor Service Delivery I recently bought two items online from Makro Cape Gate. The one item was delivered within a week. It is almost a month and I’m still waiting on the second item to be delivered. After numerous phone calls to Makro Cape Gate and the courier company they used, Dawn Wing Cape Town they have still not delivered the second item. After phoning Dawn Wing Cape Town again, I got told to phone the supplier and sort out the product with them. Since when is it the customers responsibility? Makro Cape Gate and Dawning Cape Town has the poorest service. It’s actually a shame I used to love shopping at Makro but after his bad service, I will not shop there again. The supplier of the product (Restonic) was is the only party that has assisted me and provided me with feedback. Thank you Restonic. Makro Gape Gate and Dawn Wing Cape Town can learn from Restonic when it comes to customer service.