Poor Service Delivery!

I'VE SENT YOU THE FOLLOWING EMAIL. PLEASE RESPOND.

Good day,

I’ve purchased a "Rottner Fire Safe 65 Electronic Lock” on 20 January 2022. AFTER I completed the payment, I was informed that you do not have stock and that the accounts department will be in touch with me to issue a refund. Thus far I have not received my refund and no communication. I really think this is poor service delivery. How can you list items for sale, make your customers pay for them and only then inform your customers that you don’t have stock. Then to add fuel to the fire you make your customers wait for their refund. I’ll be reporting you to the consumer ombudsman if my money does not reflect in my bank account by Monday evening.

I would appreciate some feedback regarding this issue.

Regards,