Poor service

Service at online is really poor. Ordered a fridge on 31 July. A dented fridge was delivered. Immediately requested a replacement. It took 2 weeks to get this collected. When they did, the store in Springfield did not know tht it was in their store for a day or 2. They have now issued a credit note for the fridge, have not refunded me and have still not delivered a fridge....with the money for this fridge sitting in Makro's account all this time.