1 reviews | Active since Mar 2009
Poor service, Covid1- friendly staff.
I am really disappointed in the service I got from Makro Carnival. Firstly, the person at customer services were rude. I asked that I wanted to buy a phone as advertised. She told me to "get outside the ques and wait there, she will call someone"
After 20 minutes, I had enough waiting. I walked out, after taking a photo of the customer service department. The lady responsible then has the audacity to shout at me that I am not allowed to take photos of them.
Social distancing means something in other stores. In Makro the people are bunching up in rows to pay.
Also This same woman who "helped" me, was standing there putting the cards that she writes for customers, IN HER MOUTH! What the heck? Check your cameras if you don't believe me.
Also, I tried to solve this on Facebook by sending a message, no reply yet.
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please be advised that we will have this complaint sent through to our Senior management team for further and urgent assistance on this. We will ensure that you are provided with feedback within the next 24-48 hours.
Once again, we do sincerely apologize for the inconvenience caused and service received.
Hope you find the above in order.
Have a lovely day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please be advised that we will have this complaint sent through to our Senior management team for further and urgent assistance on this. We will ensure that you are provided with feedback within the next 24-48 hours.
Once again, we do sincerely apologize for the inconvenience caused and service received.
Hope you find the above in order.
Have a lovely day further.
Kind regards
Makro Hellopeter Team
