Poor service

Good Day. I hope this finds you well.

I'm writing to express my disappointment and frustration with my recent order experience.

On Tuesday, May 27, 2025, I placed an order that was split into three.

Order no: OD***.

While the first order was delivered successfully, I've been having issues with the second order, which was supposed to be delivered on June 2, 2025, according to the courier service.

However, when I followed up today, I was informed that the products are being outsourced from a third party and will be delivered either Thursday or Friday.

I'm extremely disappointed that this wasn't communicated prior to my order, and the lack of a specific delivery date is inconvenient and unprofessional.

As someone who has just moved into a new apartment, I had planned to receive the goods on the initially communicated date.

I urge Makro to resolve this issue promptly and ensure that customers are not left in the dark. It's concerning that payment was taken efficiently, but delivery communication has been lacking.

Given Makro's reputation, I expect better. I hope this situation can be resolved quickly. I look forward to hearing from you soon.

Best regards

Noxolo Mali

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