Poor service by the returns and repairs department

I purchased an airfryer from Makro in Nov 2020. In the beginning it worked perfectly but after and few months it started heating unevenly (some parts of food cooked less than others), food had to be rotated halfway through, and cook time for the same items increased by sometimes twice the original time depending on the food.

I brought the airfryer in on 16 June to Makro Springfield for repair and they sent it through to the assessment centre, who advised that the airfryer was "working as intended" and that "only food items coated in a thjn layer of flour" was supposed to be made in the airfryer - so no oven food!

Unsatisfied and unwell, I had sent my parents to collect the item today as I received an sms that my product was ready for collection. When inspecting on pick up, my mother noticed that the airfryer was dirty. The consultant had advised that "it was obviously tested and therefore used". Further, my mother saw deep scratches on the side, to which the consultant **** that this was preexisting and I had informed her of such.

The printout that gave a description of the item when receiving it had noted that there were no scratches, dents or damage to the unit BECAUSE THERE WAS NOT!

I'm extremely disappointed with the service received by the staff member at the returns desk and the lack of due care of my item. Fair enough, youll could not fix the appliance, but I would have expected at the least it would be returned in the condition it was received in.

I will never make a purchase from Makro Springfield again. Rather just go to Game where they treat customers fairly.