JS
Julia S
1 reviews | Active since Jun 2016
15 Sept 2019, 10:34
Poor service by Makro
I ordered an LG Microwave on the 16 August 2019 & advised to collect on the 6th September 2019. I have called the call centre who promised to investigate and revert to me on Thursday 12 September 2019. This was not done. This is sub-par service by Makro & I am extremely disappointed. Order Number MAK***.
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Replies (2)
Makro's replyOfficial
15 Sept 2019, 14:04Good day Julia,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the store's management to advise in this regard and as soon as feedback is received, we will contact you.
We will revert feedback within 24 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the store's management to advise in this regard and as soon as feedback is received, we will contact you.
We will revert feedback within 24 hours.
Kind Regards,
Makro Hellopeter Team
Makro's reply15 Sept 2019, 14:04
Official
Good day Julia,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the store's management to advise in this regard and as soon as feedback is received, we will contact you.
We will revert feedback within 24 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the store's management to advise in this regard and as soon as feedback is received, we will contact you.
We will revert feedback within 24 hours.
Kind Regards,
Makro Hellopeter Team
JS
Julia S's updateReviewer Update
19 Sept 2019, 16:06It is the 19 September 2019, the matter has not been resolved and feedback provided within the 24 hours promised. You would have to pay me interest on the money you are keeping as it could have earned interest had it been in a money market account.
JS
Julia S's update19 Sept 2019, 16:06
Reviewer Update
It is the 19 September 2019, the matter has not been resolved and feedback provided within the 24 hours promised. You would have to pay me interest on the money you are keeping as it could have earned interest had it been in a money market account.