Poor Service by Makro

I bought an Item online from Makro. They confirmed and deducted my money. I never received the Item. After more than a Month they sent me an email that they don't have the Item anymore, and that they are going to reverse the money and give me a voucher. They have reversed the money even though I told them that I wanted the Item. And they have never send me the voucher they promised Order ID: MAK691182

I have contacted Moeketsi Molupe, who promissed that they will send it and never did.