Poor service. Buy online at own cost of own sanity

I bought online and did instant eft payment via ozow payment gateway provided on their portal. Money got deducted from my account and to date my profile still says awaiting profile. I sent them all the proof of payment done on the 28th of August 2023 and to date I have had no response except for it has been escalated. Do not know how many escalations it will need to take until I get a tangible response. I don't even have the option to cancel the order because it shows as no payment recieved yet payment was done. I have called, emailed and zero phone call from Makro. They have poor customer service and non existent communication.