Poor service

I had a horrible experience with my online order. I placed an order on the 30th of March and I was given a confirmation that my order will be delivered the next day which should have been the 31st. The following day I get a message saying the order will be delayed with 3 days! Till today I don’t have an idea of where my order is and your tracking portal is so useless showing the delivery date that has passed. I decide to then call the contact centre today for advice. All I needed to know is if I can go collect my order instead because I needed to leave the province. I was told I can and I decided to wake up today and go to the physical store only to be told that my order is with the driver! First of all I don’t know if the call centre agent did not have that information for them to advise me on going to the store and waste my time. When I got to the store they don’t even know the driver, they apparently try to call the “driver” to no response. This experience was diabolical. Im a first time customer at Makro and I decided to buy online because I do not have time to go to the store and this is the poor service I get.