AN
Amanda N
1 reviews | Active since Aug 2018
08 Mar 2023, 11:51
Poor Service
I bought a Candy 7Kg front loader from Makro 9 months ago, and last week Tuesday, while doing my washing a funny smell was coming out of the machine and it made my electricity trip. I have since called Markro and advised them what has happened and they told me that they would call out a technician to come and have a look and it would take 2-5 working days. Several calls later and no one has contacted me or come to check/replace my washing machine. Now they are saying that they are waiting on feedback from the supplier, but in the mean time I am stranded. This is very poor service from both Makro and Candy.
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Amanda N's updateReviewer Update
10 Mar 2023, 17:00So adding on to this story... today 10/03/20233 at 10:42am I was contacted by Makro HQ ***) and was advised that they have made contact with the suppliers (Candy) and was promised that their technicians will come today and have a look at what was wrong with my washing machine!!!! (This machine has a 3 year warranty... So I am guessing they will come and sort out my issue 2 weeks before) Haha - well they have fooled me again and NO ONE came and yet here I am waiting like a fool and in the mean time having my laundry pile up. PS I was involved in a Car accident and cannot afford to do my laundry by hand as I have a back injury!!!!!!!! The first call I made to MAKRO was on the 1st of March and all I get it promises. Today was the second call I received from HQ and both times were promised BULL****!!
This is now REALLY unacceptable - and TOTALLY unfair!!!
PS @Marko make your replies public so people can see the **** you promise!!!!
This is now REALLY unacceptable - and TOTALLY unfair!!!
PS @Marko make your replies public so people can see the **** you promise!!!!
AN
Amanda N's update10 Mar 2023, 17:00
Reviewer Update
So adding on to this story... today 10/03/20233 at 10:42am I was contacted by Makro HQ ***) and was advised that they have made contact with the suppliers (Candy) and was promised that their technicians will come today and have a look at what was wrong with my washing machine!!!! (This machine has a 3 year warranty... So I am guessing they will come and sort out my issue 2 weeks before) Haha - well they have fooled me again and NO ONE came and yet here I am waiting like a fool and in the mean time having my laundry pile up. PS I was involved in a Car accident and cannot afford to do my laundry by hand as I have a back injury!!!!!!!! The first call I made to MAKRO was on the 1st of March and all I get it promises. Today was the second call I received from HQ and both times were promised BULL****!!
This is now REALLY unacceptable - and TOTALLY unfair!!!
PS @Marko make your replies public so people can see the **** you promise!!!!
This is now REALLY unacceptable - and TOTALLY unfair!!!
PS @Marko make your replies public so people can see the **** you promise!!!!