POOR SERVICE

I'm very disappointed with Makro customer service. I am expecting my order will be delivery by tomorrow the latest, and guess what today I receive an emails saying my order has been cancelled. I didn't expect this kind of poor service to them. see below Zinhle Tshabalala (Makro)

Feb 5, 2025, 13:40 GMT+2

Dear Valued Customer, We wanted to reach out and let you know that we are currently facing some difficulties with our Supplier which has caused a delay in fulfilling your order. We understand how frustrating this must be for you and we sincerely apologize for any inconvenience it may cause. Item in question: Red Skin Something Nutty Peanuts (350 g) As a result, we have had to cancel your order and a full refund will be processed for you. We strive to provide top-notch service to our customers and we are disappointed that we couldn't meet your expectations this time. Rest assured, the refund process has already been initiated and you can expect to see the funds back in your account within 7-10 business days. If you have any concerns or need further assistance, please don't hesitate to reach out to us. We are always here to help in any way we can. Thank you for your understanding and patience. We appreciate your business and hope to have the opportunity to serve you better in the future. Warmest regards, Customer Service Team