SM
Sydney M
1 reviews | Active since Oct 2016
20 Dec 2019, 14:06
Poor service
MAK*** this online shopping should just be closed down, i have been waiting for deliver from the 31st November 2019 till today. I call your call center everyday and no one seems to know the status of the order.
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Replies (1)
Makro's replyOfficial
21 Dec 2019, 11:09Good day
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we are very sorry that you have received an unpleasant experience which we do not condone as Makro, This is certainly not the type of service you can expect from any of our stores neither the call center.
We still want to keep you as our Makro customer and therefore I will be in contact with the relevant parties at the store to ensure that you receive your order accordingly.
Thank you for highlighting with us, Once again we do apologize for the inconveniences caused herein.
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we are very sorry that you have received an unpleasant experience which we do not condone as Makro, This is certainly not the type of service you can expect from any of our stores neither the call center.
We still want to keep you as our Makro customer and therefore I will be in contact with the relevant parties at the store to ensure that you receive your order accordingly.
Thank you for highlighting with us, Once again we do apologize for the inconveniences caused herein.
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Makro's reply21 Dec 2019, 11:09
Official
Good day
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we are very sorry that you have received an unpleasant experience which we do not condone as Makro, This is certainly not the type of service you can expect from any of our stores neither the call center.
We still want to keep you as our Makro customer and therefore I will be in contact with the relevant parties at the store to ensure that you receive your order accordingly.
Thank you for highlighting with us, Once again we do apologize for the inconveniences caused herein.
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we are very sorry that you have received an unpleasant experience which we do not condone as Makro, This is certainly not the type of service you can expect from any of our stores neither the call center.
We still want to keep you as our Makro customer and therefore I will be in contact with the relevant parties at the store to ensure that you receive your order accordingly.
Thank you for highlighting with us, Once again we do apologize for the inconveniences caused herein.
Hope you find the above in order.
Kind regards
Makro Hellopeter Team