Poor service at Makro SA online

Hallo Peter Please can you assist me, I purchased an Huawei Extender router from Makro SA Online and would also like to bring it to ther customers attention. The extender router did not work which I called them on Monday 28 Jan 2019 I was told they would collect it. It took them two weeks to collect it after me sending many emails and calling the call centre agent Lesego. I've contacted Makro and spoke to several call agents but nothing happens all Lesego can say the matter is being escalated. They say you can return the goods to the nearest store on their online policy but go there it a different story you get sent from pillar to to post. Then she sent me mail asking if I want a refund and I said yes. Ive been sending her emails ever since and after a month Ashleigh send me mail today saying I will not get a refund. Firstly I have not purchased it from them and I dont even know their suppliers. Now after a month I'm told I will not get a refund as the supplier found no fault with it. But it is not working with my router I have returned the item within the 7 days as per the online policy. I was told I would get a refund. I did not use it, as it was not working on my Wifi Router. I did not buy it from their supplier as I dont even know who they are. I paid Makro and after sending so many emails daily to Lesego and calling her to get the matter sorted Ashleigh sent me an email today a month later to say that I will not get a refund. You speak to so many call centre agent an then theres nobody that can help you. You are sent from pillar to post. This is pathetic and poor customer. I will never buy from Makro SA online.