Poor service at Makro online

Monday 8 August 2022 I placed an order for the promotional tissues that were on special. On the order I specifically requested that delivery be done Monday 15 August 2022. Same day I got a call confirming my order and that delivery would be 15 August 2022. Tuesday 9 August 2022 I got confirmation that the order would be delivered 15 August 2022. Wednesday I got text messages and calls to say that my Makro delivery was at the complex. Unfortunately, there was nobody there. I followed up with Makro and was informed that everything was on track for Monday 15 August 2022 delivery. Monday 15 August 2022 came and no delivery. I made follow ups since Monday 15 August 2022 and I kept being told it has been escalated. I called every day till Friday I got told that delivery will be made on Saturday 20 August 2022. The delivery was made and my father received delivery. Monday 22 August 2022 my mother indicated that there were 9 packets that were received. I was shocked cause I ordered 11. I thought there might have been an error until I contacted the delivery driver who indicated that he only received the 9 packs not 11. He even sent me a screenshot of this. I called the Makro hotline on Tuesday 23 August 2022 and was informed that I would be contacted. At this point of submission I have not been contacted by a single person let alone a missed call.