Poor service at Makro Centurion

I went to Makro Centurion today. 11 Feb 2026. I wanted to purchase a phone and spoke to a lady there that was extremely helpful. The demo phone I was looking at waa flat so she said she would charge it. I went to look at other items and came back. She was busy with another client. I went to the counter where there were 4 people chatting, on their phones and asked for assistance. I was told they cannot assist me on the lady. So I went to complain and was told to send my complaint via email as they don't deal with complaints at reception. So I ask you why does Makro employ so many non functional people? Yes Makro you lost a sale. Pretty useless staff I would say. I did phone the complaints number and same old story " we will get back to you"