Poor service at Makro Cape Gate

I have just about had it with Makro Cape Gate. We do a lot of business with them and their service are absolutely unprofessional. 1. The workers in the isle are always on their phones. Standing around in groups discussing Cape Gate Management (gossiping). Talking about their weekends and their love life for every customer to hear. 2. I asked the one guy the other day why is so disrespectful towards the supervisor. He just laughed and walked away. 3. I ask for help and then they respond by saying that they will go and find the person that works in this isle and never returns. What was he doing in the isle if he/she does not belong there? 4. No packers. It was bad over the Christmas period. I asked them today where the packers were and they said they were on lunch break. ALL OF THEM??? 5. This morning my father and I counted 4 groups of about 5 to 6 staff and no one was prepared to help. 6. The problem starts at Management and then filters down to the other levels. 7. I must say there are a few staff that I got to know that were so helpful and they were always smiling. We need more people like them.