Poor service at makro and ****ming customers

On the 7th January I bought something online at makro ,I was notified with an out of stock massage and told the refund has been processed to date it's a month now I'm still waiting for my refund mak ***,I tried to call and send emails with no luck the staff don't seem to be of help ,please help to expose the treatment we get at makro , Jacqueline sefole,***