Poor service at Makro

On Friday 19 January 2024 I reviewed on this site a very poor experience that I had with customer management and customer experience at the local Makro. The initial response from Makro was quick--2 emails and a long, late afternoon phone call from the Makro Hello Peter Team. I had hope of some sort of resolution--but the silence since then has been deafening! It seems that Makro is just going through the motions, not intending to actually do anything.