Poor Service at MAKRO

I placed an order for a Hoverboard Scooter on the 15th of December and I was promised delivery on the 20th of December.

They called me Sunday advising that they will deliver tomorrow which was a Monday ..I said cool.

Monday I called in (***) and I was promised that they will escalate and I should expect my order to arrive Monday COB.

Monday afternoon I sent an email and no one responded, reached out to the Makro WhatsApp platform,” Let me put you through to someone who can help” which never happened.

Tuesday I called over 5 times and was then told that my order has been cancelled and I should expect a refund within 7-14 business days..It’s a Christmas gift for my Son in Venda 🤦🏿♀️ for God’s sake..

I delayed my trip thinking the order will be priotised for Tuesday morning and was only told at my 5th call that order is cancelled.

No one took ownership and provide alternatives

I’m never buying at Makro. They don’t know what Client Experience is 🚮..