Poor service at Makro

Item: Makro
Rating: 1
Author: Mapula M

Poor service from the return services.On Friday I went to Makro at Germiston Gate i wanted to return the phone i bought since it did not have the updated software but me and my husband we were treated very bad by the two ladies who were operating there around twelve oclock,we were told to go and wait outside but the ladies were able to help a guy who came after us.We felt so offended because of the approach and the service offered.

Helpful (0)

Replies (1)

Makro's replyOfficial

23 Dec 2020, 07:59

Good day Mapula,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply23 Dec 2020, 07:59

Official