Poor Service at Makro
I have used Makro's online system. Delivery to be made within 7-10 days. Payment was made on 03/01/2019, and zero feedback. I phoned the call centre 3 times with zero success in getting any tangible information as to where this order was. Finally on 28/01/2019 I get an email to say order will be cancelled because no stock...
How do you sell something without having stock! And zero feedback!
I can understand now why Massmart is not making a decent return in South Africa!
Pathetic!
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Makro's replyOfficial
28 Jan 2019, 12:07Good day Jamie
Thank you for your post.
I apologize for the type of service you have received,I can assure you that this isn't the experience we want you to have when shopping with us.
I would like to have a look into this for you and will be giving you a call shortly.
Kind Regards
Otsiele Boikanyo
Thank you for your post.
I apologize for the type of service you have received,I can assure you that this isn't the experience we want you to have when shopping with us.
I would like to have a look into this for you and will be giving you a call shortly.
Kind Regards
Otsiele Boikanyo
Makro's reply28 Jan 2019, 12:07
Official
Good day Jamie
Thank you for your post.
I apologize for the type of service you have received,I can assure you that this isn't the experience we want you to have when shopping with us.
I would like to have a look into this for you and will be giving you a call shortly.
Kind Regards
Otsiele Boikanyo
Thank you for your post.
I apologize for the type of service you have received,I can assure you that this isn't the experience we want you to have when shopping with us.
I would like to have a look into this for you and will be giving you a call shortly.
Kind Regards
Otsiele Boikanyo